Customer Information

Returns & Exchanges

At NEON American Clothing, every item is made-to-order just for you — this helps reduce waste and create unique pieces.

We cannot accept returns for change of mind.

If something is wrong:

• Faulty, damaged, or incorrectly described items are eligible for replacement or refund.

• Email us at hello@neon-clothing.com within 30 days of delivery.

• Include your order number and photos if possible.

Item condition for returns:

• Unworn, unwashed, and in the same condition as received.

• All original tags and packaging included.

Delivery Information

• Every NEON American Clothing piece is made-to-order, crafted just for you—a process that takes up to 5 business days before shipping.
  
  
  Shipping Times (Estimated Total Delivery):
  - USA: 12–17 business days (5 days production + 7–12 shipping)
  - Europe & Worldwide: 11–15 business days (5 days production + 6–10 shipping)
  
  
  All products are fulfilled through our production partners in the United States and Europe.
  
  
  Please note: Delivery times may vary slightly depending on location and the service selected.

• Local customs duties, taxes, or import fees may apply and are the customer’s responsibility.

Contact Us

We’re just a message away!

Email: hello@neon-clothing.com (Response Time: Usually within 24 hours)

Postal address:  NEON American Clothing, C/O SEET London, 54 Croydon Road, Caterham, CR3 6QB, England

We appreciate your patience while we craft your order with care — it’ll be worth the wait!